Privacy Policy

1 Introduction

Zyra Jewels ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

Your Privacy Matters: We only collect data necessary for providing you with our services and never sell your personal information to third parties.

2 Data Controller Information

The data controller responsible for your personal data is:

Entity: Cypher Stream Pvt. Ltd
Registered Address: 203, HUD Techno Enclave, SBRS CV Towers, Madhapur, Shaikpet, Hyderabad, Telangana, 500081
GSTIN: 36AANCC2041D1Z1
Email: info@zyrajewels.shop
Phone: +91 9059281431

Grievance Officer (As per IT Rules 2021)

Name: Konduru Dinesh Kumar
Designation: Grievance Officer
Email: grievance@zyrajewels.shop
Phone: +91 9059281431
Address: 203, HUD Techno Enclave, SBRS CV Towers, Madhapur, Shaikpet, Hyderabad, Telangana, 500081
Response Time: Acknowledgment within 24 hours, Resolution within 30 days

3 Information We Collect

Personal Information

Data Type	Purpose	Retention
Name, Email, Phone	Order processing, communication	Account lifetime + 3 years
Shipping Address	Order delivery	Account lifetime + 3 years
Order History	Order tracking, customer service	7 years (as per tax laws)
Payment Information	Transaction processing	Not stored (COD only)
Device & Browser Info	Website optimization	Session-based

Automatically Collected Information

IP address and location data
Browser type and version
Device type and operating system
Pages visited and time spent
Referral source

4 Legal Basis for Processing

Under the DPDP Act 2023, we process your data based on:

Consent: When you create an account or subscribe to marketing
Contract Performance: To fulfill orders and provide services
Legal Obligation: To comply with tax and regulatory requirements
Legitimate Interest: For fraud prevention and service improvement

5 How We Use Your Data

Process and fulfill your orders
Send order updates via email and SMS
Respond to customer inquiries and support requests
Send promotional communications (with consent)
Improve our website and services
Prevent fraud and ensure security
Comply with legal obligations
Generate GST invoices and maintain records

6 Data Sharing

We may share your data with:

Courier Partners: For order delivery (name, address, phone)
Payment Processors: For transaction processing (future online payments)
SMS/Email Services: For order notifications
Government Authorities: When required by law

We Never: Sell, rent, or trade your personal information to third parties for marketing purposes.

7 Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act 2023, you have the following rights:

Right to Information

Know what data we collect and why

Right to Correction

Update or correct your data

Right to Erasure

Request deletion of your data

Right to Portability

Receive your data in a portable format

To exercise any of these rights, please contact us at info@zyrajewels.shop

8 Data Security

SSL/TLS encryption for all data transmission
Secure servers with firewall protection
Regular security audits and updates
Limited employee access to personal data
No storage of payment card details (RBI compliance)

9 Cookies & Tracking

We use cookies to enhance your browsing experience:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage
Preference Cookies: Remember your settings

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

10 Children's Privacy

Our website is not intended for children under 18 years. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.

11 Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

12 Grievance Redressal

If you have any concerns about our privacy practices or wish to file a complaint, please contact our Grievance Officer:

Name: Konduru Dinesh Kumar
Designation: Grievance Officer
Email: grievance@zyrajewels.shop
Phone: +91 9059281431
Address: 203, HUD Techno Enclave, SBRS CV Towers, Madhapur, Shaikpet, Hyderabad, Telangana, 500081
Response Time: Acknowledgment within 24 hours, Resolution within 30 days as per IT Rules 2021

You may also file a complaint with the Data Protection Board of India if you are not satisfied with our response.