Refund & Cancellation Policy

1 Overview

At Zyra Jewels, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations. This policy outlines our refund, return, and cancellation procedures.

Our Promise: 7-day hassle-free returns on eligible products with full refund.

2 Return Eligibility

Eligible for Return

Necklaces & Chains
Jewellery Sets
Bangles & Bracelets
Mangalsutras
Rings (unworn)
Kamarbandh & Maangtika
Anklets (unworn)

Non-Returnable

Earrings (hygiene)
Nosepins (hygiene)
Customized/Engraved items
Sale/Clearance items
Products without tags
Used or damaged items
Items returned after 7 days

3 Return Conditions

For a return to be accepted, the following conditions must be met:

Return request must be initiated within 7 days of delivery
Product must be unused, unworn, and in original condition
All original tags and packaging must be intact
Product must not be altered or damaged by the customer
Order confirmation and invoice must be available

Note: We reserve the right to reject returns that don't meet these conditions. Products showing signs of wear, damage, or tampering will not be eligible for refund.

4 Return Process

1

Initiate Return Request

Email us at returns@zyrajewels.shop with your order number and reason for return

2

Request Approval

Our team will review and approve your request within 24-48 hours

3

Ship the Product

Pack the product securely and ship to our return address (provided in approval email)

4

Quality Check

We inspect the returned product within 2-3 business days of receipt

5

Refund Processed

Refund initiated to original payment method within 7-10 business days

5 Refund Timelines

Once your return is approved and the product passes quality check:

COD Orders: Bank transfer within 7-10 business days (bank details required)
Online Payments: Refund to original payment method within 7-10 business days
Store Credit: Instant store credit (optional, valid for 1 year)

Refund Amount: Full product amount will be refunded. Original shipping charges are non-refundable unless the return is due to our error (wrong/defective product).

6 Order Cancellation

Before Dispatch

Orders can be cancelled anytime before dispatch
Full refund will be processed within 3-5 business days
Contact us immediately at info@zyrajewels.shop

After Dispatch

Orders cannot be cancelled once shipped
Please refuse delivery if you don't want the order
Returned orders will be processed as per return policy

Cancellation by Zyra Jewels

We may cancel orders in the following cases:

Product out of stock
Pricing or technical errors
Suspected fraudulent order
Delivery not serviceable to your location

In such cases, you will receive a full refund within 3-5 business days.

7 Defective or Wrong Products

If you receive a defective or wrong product:

Contact us within 48 hours of delivery with photos/videos
We will arrange a free pickup of the product
You can choose replacement or full refund (including shipping)
Replacement will be shipped within 3-5 business days

8 Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product:

Initiate a return for the original product
Place a new order for the desired product
Once the return is processed, you'll receive your refund

9 Return Shipping

Customer Returns: Shipping cost borne by customer
Defective/Wrong Products: Free pickup arranged by us
Use a trackable shipping method for your protection
We are not responsible for items lost in transit during customer-shipped returns

10 Contact for Returns

For all return and refund related queries:

Email: returns@zyrajewels.shop
Phone: +91 9059281431
Hours: Monday - Saturday, 10 AM - 7 PM IST
Response Time: Within 24-48 hours

Grievance Officer

For unresolved complaints or escalations:

Name: Konduru Dinesh Kumar
Email: grievance@zyrajewels.shop
Resolution Time: Within 30 days as per Consumer Protection Act