Terms & Conditions

1 Introduction

Welcome to Zyra Jewels ("we," "our," "us," or "Company"). These Terms and Conditions ("Terms") govern your use of our website zyrajewels.shop and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

2 Legal Entity Information

As per the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian laws, we provide the following entity information:

3 Products & Services

Zyra Jewels offers artificial/imitation jewellery including but not limited to jewellery sets, earrings, mangalsutras, necklaces, bangles, bracelets, anklets, nosepins, kamarbandh, maangtika, and rings.

Product Descriptions

We strive to display accurate product images and descriptions. However, due to varying screen displays and photography lighting, actual colors may slightly differ from images shown. All jewellery is artificial/imitation unless explicitly stated otherwise.

Product Specifications

• Each product listing includes: Name, Description, SKU, Price (inclusive of GST), and Stock availability
• Products are categorized for easy navigation
• All products are quality-checked before dispatch

Pricing & GST

• All prices are in Indian Rupees (INR) and inclusive of 3% GST as per jewellery norms
• Final payable amount is displayed before checkout (all-inclusive)
• GST-compliant invoices are generated for all orders
• Prices are subject to change without prior notice
• We do not guarantee price matching with other retailers

4 Orders & Payment

Order Placement

• Orders can be placed through our website with or without account registration (Guest Checkout available)
• Order confirmation will be sent to your registered email/phone
• We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspected fraud

Payment Methods

• Cash on Delivery (COD): Available for all serviceable PIN codes across India
• Online Payments: UPI/Online payment options coming soon
• Data Security: No card data is stored on our servers as per RBI Tokenisation Guidelines

Order Processing

• Orders placed before 2 PM IST are processed the same day
• Processing time: 1-2 business days
• You will receive order updates via email and SMS

5 Shipping & Delivery

• We deliver across India through reputed courier partners
• Estimated delivery: 5-10 business days (varies by location)
• Free shipping: On orders above ₹999
• Shipping charges: ₹49 for orders below ₹999
• Delivery is subject to PIN code serviceability

For detailed shipping information, please refer to our Shipping Policy.

6 Returns, Refunds & Cancellation

We want you to be completely satisfied with your purchase.

Return Policy

• Return Window: 7 days from delivery date
• Products must be unused, unworn, and in original packaging
• Earrings and nosepins are non-returnable for hygiene reasons

Refund Timelines

• COD Orders: Bank transfer within 7-10 business days
• Online Payments: Refund to original payment method within 7-10 business days

Cancellation

• Orders can be cancelled anytime before dispatch
• Full refund processed within 3-5 business days for cancelled orders

For complete details, please refer to our Refund & Cancellation Policy.

7 User Accounts

• Account registration is optional but recommended for order tracking
• You are responsible for maintaining account security and confidentiality
• We reserve the right to suspend accounts for suspicious activity or policy violations
• Account information must be accurate and kept up-to-date

8 Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Zyra Jewels and protected by intellectual property laws of India. Unauthorized reproduction, distribution, or use is strictly prohibited and may result in legal action.

9 Limitation of Liability

To the maximum extent permitted by applicable law:

• Zyra Jewels shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability is limited to the purchase price of the products in question
• We are not responsible for delays due to courier partners or force majeure events

10 Prohibited Activities

Users are prohibited from:

• Using the website for any unlawful purpose
• Attempting to gain unauthorized access to our systems
• Placing fraudulent orders or providing false information
• Reselling products commercially without authorization
• Scraping, copying, or reproducing website content
• Interfering with website functionality or security

11 Prohibited/Restricted Goods

As per applicable Indian laws, we confirm that:

• We do not sell any prohibited items including drugs, weapons, counterfeit goods, lottery tickets, or adult content
• We do not sell tobacco or alcohol products
• All products sold are legal for sale in India
• All jewellery sold is artificial/imitation (not precious metals/stones unless explicitly stated)

12 Governing Law & Jurisdiction

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

13 Grievance Redressal

If you have any complaints or grievances regarding our products or services, please contact our Grievance Officer:

As per IT Rules 2021, grievances will be acknowledged within 24 hours and resolved within 30 days.

14 Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website with an updated revision date. Your continued use of the website constitutes acceptance of the modified terms.

We encourage you to review these Terms periodically for any changes.